Privacy policy
Last updated: 20 October 2026
Connections in Motion Ltd ("we", "us") respects your privacy. This policy explains what personal information we collect when you contact us or use our services, why we collect it, how we keep it safe and what rights you have. Families often share sensitive information with us about a child or about themselves, and we treat it with care.
Who we are
Connections in Motion Ltd is a company registered in England and Wales, company number 16292521. Our registered office is 5 Canon Court, Institute Street, Bolton BL1 1PZ, and our main centre is at 18 Roehampton High Street, London SW15 4HJ. We are the data controller for the personal information described in this policy.
We are a movement based learning centre. We are not a medical or healthcare provider, and our practitioners do not diagnose or treat medical conditions.
For any privacy question or request, email info@connectionsinmotion.co.uk or call 07873 990399.
What we collect
When you send an enquiry through our website, we collect:
- your name, email address, phone number and postcode
- who the lessons are for, and their age
- the main condition or diagnosis, and what you would like to change
- your preferred lesson format, funding and start date
If you go on to book lessons with us, we also keep the information needed to provide them, such as appointment details, notes from lessons, invoices and payment records. We will explain this further when you book.
Although we are not a healthcare provider, information about a condition or diagnosis still counts as health information under UK data protection law. It is "special category data", and we only use it with your explicit consent.
Why we use it and our legal basis
| Purpose | Legal basis |
|---|---|
| Replying to your enquiry and arranging a call | Your consent, and our legitimate interest in responding to people who contact us |
| Understanding the condition or diagnosis, so we can tell you honestly whether we can help | Your explicit consent, given when you tick the box on our form |
| Providing and managing lessons you book | Performing our contract with you, and your explicit consent for health information |
| Keeping financial records | Legal obligation |
| Measuring how well our online advertising works | Your consent, given through our cookie banner |
We do not use your information for marketing unless you have separately agreed to hear from us. We never sell your information.
Who we share it with
We only share your information where it is needed to help you:
- Our practitioners. If you book lessons, relevant details are shared with the practitioner working with you or your child. This includes our UK practitioners and senior practitioners who visit from the US and Europe, who are bound to keep it confidential.
- Service providers who host our website and receive form submissions, provide our email, and store our records. They act only on our instructions. These are Netlify, Inc. (website hosting and form submissions), Google (email, secure record storage, and Google Tag Manager and Google Ads for measuring advert performance), Zapier, Inc. (passing enquiries to our records and sending our reply) and Calendly LLC (booking calls).
- Google, for advertising measurement, but only if you accept advertising cookies. We do not send your enquiry details to Google.
- Authorities, where the law requires it.
International transfers
Some of our service providers, and some of our visiting practitioners, are based outside the UK, including in the United States and the European Union. Where your information is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as the UK International Data Transfer Agreement, the UK Extension to the EU US Data Privacy Framework, or the UK's adequacy decision for the EU.
How long we keep it
- If you enquire but do not book, we delete your enquiry after 12 months.
- If you book lessons, we keep lesson records for as long as you work with us and for up to 7 years after the last lesson. For a child, we may keep records until they turn 25, in line with common practice for records about children.
- Financial records are kept for 6 years, as the law requires.
Cookies
This page uses only the cookies needed for it to work, unless you agree to more. If you accept advertising cookies, Google may set cookies that tell us when an advert led to an enquiry. You can change your choice at any time using the cookie settings link at the bottom of the page.
Keeping it safe
We use secure, password protected systems with two step verification, limit access to the people who need it, and only use providers with recognised security standards.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- withdraw your consent at any time, without affecting anything we did before
- object to, or ask us to limit, how we use your information
- ask us to transfer your information to someone else
Parents and guardians can exercise these rights on behalf of a child. To make a request, contact us using the details above. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.